1) Hands on Experience in managing and leading Support Operations for Telecom applications
2)Should be well verse with handling team who do application support and should also be good in communicating with customer the status of issues and troubleshooting
3)Should be able to work out of office hours when critical issues are there
4) Would be good if he has a development background in java/j2ee technologies so that he should understand the troubleshooting process carried by the team and should be able to communicate the same to customer and also help the team when stuck.
5) Would be good if he has this development and support experience in messaging and SDP domain
6)Able to identify process gap and identity/drive initiatives to bring operational efficiency
7) Should ensure that best operational efficiency and profitability is maintained/achieved with optimal use of Onsite-Offshore delivery model
Good to Have – Experience on on Java Development
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – Application Programming, Maintenance
Role Category: Project Manager-IT/Software
Role: Project Manager-IT/Software
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra’s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.